Returns
At Michael Jones Jeweller we want you to be delighted every time you shop with us.
Occasionally though, we understand that you may wish to return items. Items can be returned direct to Michael Jones Jeweller within 30 days from the date of dispatch using the detachable return address slip found at the bottom of the dispatch note.
Alternatively, you have 30 days from the date that your order was dispatched for an exchange.
Alternatively, purchases may be returned to one of our 3 Michael Jones Jeweller stores. The store will then return the item(s) to Shop//Michael Jones Jeweller on your behalf. Once Shop//Michael Jones Jeweller has received the items you will then be given a refund or an exchange.
When returning items to Shop//Michael Jones Jeweller or to one of our stores, the item(s) must be in its original condition and packaging, accompanied by the whole dispatch note and the completed detachable address slip at the bottom of the dispatch note.
For your benefit and security in the event of a return we recommend that you send the goods back to Shop//Michael Jones Jeweller by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.
If you should experience problems with or have any queries about our returns procedure please contact a member of the Michael Jones Jeweller Team on our helpline 01604 632548 (calls charged at local rate), Monday to Saturday between 9am and 5:30pm or email returns@michaeljonesjeweller.co.uk
Please refer to your receipt in the event of a return. This does not affect your statutory rights.
