Ask Our Experts

Here at Michael Jones Jeweller we want to ensure that you have a fantastic experience when selecting and enjoying your jewellery, as well as when you choose to use our expert services. We have listed below some of the frequently asked questions from our customers to help answer some of the queries you may have. If you have something you are unsure of, or would like any further information or advice, then please do not hesitate to get in touch with us and we will be more than happy to assist.

FAQs

1. Do you offer a valuations service?

We do offer a valuations service, for insurance purposes, sales and probate. This service operates from Saturday to Saturday. We normally need to have the items for a minimum of 7 days to ensure our research is thorough and our fees are listed below.

For Insurance, and Sales between Parties

Document, photographs and set-up £40.00

Plus...

Gem-set jewellery item, silverware £35.00
Vintage watch Price on application
Gold and silver jewellery item or branded watch £20.00
Group of simple low value items (maximum of five items) £40.00
Exceptional item from £70.00
Re-valuation, if valued here within the last twelve years, per item £10.00

For Probate

Document and set-up £40.00

Plus...

Jewellery, silver, watch £20.00
Simple gold item £10.00
Group of low value simple items (maximum of five items) £20.00
Exceptional item from £40.00

All charges are inclusive of VAT. If you have any queries regarding the costs, please do not hesitate to contact us.

2. Do you repair jewellery/ watches?

Yes. We offer a range of services for the repair of jewellery and watches. We are proud to have two fully operational workshops on site in Northampton and a dedicated watch workshop in Banbury.

3. Do you have an ear piercing service?

Yes. We do offer an ear piercing service for those aged 7 and above. No appointment is necessary, so you are welcome to just pop in at your convenience, we do however appreciate customers who avoid lunch times.

The Gold Street Showroom Northampton and Banbury Showroom earring options are:

9ct Yellow or White Gold £29.00
9ct Yellow or White Gold with Cubic Zirconia £32.00
18ct Yellow or White Gold £45.00

The Grosvenor Centre Showroom Northampton options are:

Titanium £25.00
14ct Yellow or White Gold £35.00
18ct Yellow or White Gold £45.00

All prices include aftercare solution. If you have any further questions please do not hesitate to contact us.

4. Do you post abroad?

Yes. We can post most items worldwide and are happy to process orders from overseas, however, we do not offer a free service for posting abroad regardless of the value of the item, please contact us for a postage estimate prior to placing an order.

5. Do you buy second hand jewellery?

Yes. If you have a piece you would like to sell we are happy to have a look to see if it is something we would like to buy in for scrap or to add to our pre-owned collection. Simply pop in to your local branch and speak to a friendly team member and they will talk you through your options. No appointment necessary.

6. Can I use gift vouchers online?

Unfortunately not, our gift vouchers are available to purchase and use in store only at this time.

7. Do you sell gift vouchers?

Yes, however they are only available to purchase and use in store only at this time.

Find out more about our services >>

Submit your question

If you have any questions not answered on our website then please submit your query below and we will get back to you as soon as possible.

Alternatively you can call us on 01604 632 548 and a member of our dedicated team will be more than happy to help.

Ask our experts

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