Terms & Conditions


Gift Cards

Online gift cards:

  • Gift cards purchased online are only valid on www.michaeljonesjeweller.co.uk and cannot be used in our stores.

Physical gift cards:

  • Gift cards purchased in our stores are not valid for use online. 
  • Gift cards are redeemable against goods and services (except gift cards) in Michael Jones Jeweller stores only.
  • At any time cards can be replenished and used over again.
  • Cards must be presented at time of purchase - gift card numbers or purchase receipts are not accepted unless accompanied by the physical card.
  • Cards cannot be returned, refunded or redeemed for cash. Lost, stolen or damaged cards cannot be replaced.
  • Cards will expire after 18 months of non-use. You will not be notified when the card expires.
  • Gift card balance and expiry dates can be checked by contacting our stores and quoting the card number.

Gift Vouchers (paper):

  • Paper gift vouchers can no longer be purchased in Michael Jones Jeweller stores.
  • All paper gift vouchers will expire on 30/09/2023 or on expiry date written on the voucher - whichever is sooner. Balances will no longer be able to be used after this date.
  • Contact our stores for balance enquiries and expiry dates.

About Us

www.michaeljonesjeweller.co.uk is operated by Michael Jones Co-operative Limited trading as Michael Jones Jeweller is registered in England and Wales 22314R (A registered Friendly Society with the FCA Mutuals Public Register). Registered office: One Gold Street, Northampton, NN1 1SA. Michael Jones Jeweller is authorised and regulated by the Financial Conduct Authority. Our FCA registration number is 709571. Our registered VAT number is 336 0577 58.


Terms & Conditions

Thank you for using www.michaeljonesjeweller.co.uk (our "website"). These terms and conditions of sale (the "Terms") govern the relationship between you and Michael Jones Jeweller ("we"/"us") relating to the sale of items from our website.

Please read these Terms carefully and make sure that you understand them before placing an order. Before you place an order you will be asked to agree to these Terms. By placing your order, you agree to be bound by these Terms.

You should print a copy of these Terms or save them to your computer for future reference.

DEFINITIONS

1.1. When the following words with capital letters are used in these Terms, this is what they will mean:

"Contract" means a contract between us and you for the delivery of Items, comprised of an Order from you, an Order Confirmation from us and these Terms;

"Event Outside Our Control" is defined in clause 13.2;

 

"Items" means the items that we are selling to you as set out in the Order;

 

"Order" means your order for the Items placed with us on our online order form; and

 

"Order Confirmation" means the email we send to you confirming our acceptance of your Order, containing the Order number

 

1.2. When we use the words "writing" or "written" in these Terms, this will include email unless we say otherwise.

 

INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. We operate the website www.michaeljonesjeweller.co.uk. Michael Jones Co-operative Limited trading as Michael Jones Jeweller is registered in England and Wales 22314R (A registered Friendly Society with the FCA Mutuals Public Register). Registered office: One Gold Street, Northampton, NN1 1SA. Michael Jones Jeweller is authorised and regulated by the Financial Conduct Authority. Our registered VAT number is 336 0577 58.

2.2. If you wish to contact us for any reason, you can contact us by telephoning us at +44 (0)1604 632548 or by emailing us at onlineshop@michaeljonesjeweller.co.uk.

 

2.3. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the email or postal address you provide to us in your Order.

 

OUR ITEMS

3.1. The images of the Items on our website are for illustrative purposes only. Although we have made every effort to display the Items accurately on our website, your Items and their packaging may vary slightly from those images.

 

3.2. Although we have made every effort to be as accurate as possible, all sizes, weights, dimensions and measurements indicated on our website are approximate only.

 

3.3. Engraving on your Items being purchased can be ordered online. Please read the directions carefully at the time of placing the engraving instructions, as items that have been engraved cannot be refunded or exchanged unless the Items can be shown to have been defective at the time of delivery. Please note that we can only engrave Items which you have purchased from us.

 

3.4. Unless otherwise stated, "silver" means 925 Sterling Silver, "gold" means 18 carat yellow or white gold, and diamond weights refer to the total carat weight for the item. Diamond set jewellery may have the diamond weight calculated with the stones already set and a minimal variance to the published weight may exist. We adhere to the Kimberley Process with regard to the sourcing of diamonds and have received written assurances from our suppliers that they do likewise.

3.5. If we are adjusting any Item to your measurements, you are responsible for ensuring that the measurements you provide to us are correct.

 

IF YOU ARE A CONSUMER

This clause 5 only applies if you are a consumer.

 

5.1. If you are a consumer, you may only purchase items from our website if you are over 18 years of age and have a valid credit/debit card.

 

IF YOU ARE A BUSINESS CUSTOMER

This clause 6 only applies if you are a business.

 

6.1. You confirm that you have authority to bind the business on whose behalf you use our website to purchase Items.

 

6.2. The Contract constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

 

6.3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

 

6.4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

 

OUR CONTRACT WITH YOU

7.1. Our website pages will guide you through the steps you need to take to place an Order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your Order at each stage of the order process. It is your responsibility to make sure all the details in your Order are correct. If you think that there is a mistake or require any changes, please contact us to discuss.

 

7.2. When you submit your Order to us, this does not mean we have accepted your Order for any Items. Our acceptance of the Order will take place, and these Terms will become binding on you and us, when we issue you with an Order Confirmation, at which point the Contract will come into existence between you and us.

 

7.3. If we are unable to supply you with the Items or otherwise cannot accept your Order, we will inform you of this and we will not process the Order. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 

7.4. We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the Order number in all subsequent correspondence with us relating to the Order.

 

YOUR RIGHTS TO MAKE CHANGES

8.1. If you wish to make a change to the Items you have ordered, please contact us and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Items, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

OUR RIGHTS TO MAKE CHANGES

9.1. We may amend these Terms from time to time. Every time you order items from us, the terms and conditions in force at the date of your order will apply to the contract between you and us. We will not at any time change the terms and conditions which apply to any Order you have already placed.

 

PRICE AND PAYMENT

10.1. The price of the Items will be the price indicated on the order pages when you submit your Order. These prices are in pounds sterling and include VAT (where applicable) at the prevailing rate at the time you place your Order. The price excludes delivery, engraving or other alteration charges.

 

10.2. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.

 

10.3. You must make payment for your Items when you place your Order by credit or debit card. We accept payment via American Express, Maestro UK, Maestro International, MasterCard, MasterCard (Debit), Visa, Visa Debit and Visa Electron. If payment is unsuccessful for any reason, you will be notified within 24 hours (Monday to Friday only). Rejection of a credit or debit card is made by the card issuer and we will not have any liability where this happens.

 

10.4. It is always possible that, despite our best efforts, some of the Items you order may be incorrectly priced. We will normally check prices before accepting your Order so that where the product's correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the product's correct price at your Order date is higher than the price stated, we will contact you for your instructions before we accept your order:

 

UK DELIVERY

11.1. The Items will be delivered to the delivery address provided by you and set out in the Order. Please ensure that the address you supply to us is accurate and please note that we are unable to deliver to P.O. Boxes. Timescales for delivery and delivery charges will vary depending on the availability of the Items and your address.

 

When we will provide the Items

11.2. All of our UK orders are dispatched using Royal Mail Special Delivery™ services. You will receive a dispatch confirmation by email when your Order is dispatched and your estimated delivery date will usually be the day following this. Please note that some areas of the UK, mainly in the Highlands and Islands, are not offered a next day service by Royal Mail. In such circumstances, delivery shall be on the earliest possible day thereafter.

 

11.3. While we shall use all reasonable commercial endeavours to deliver on the estimated delivery date, we cannot guarantee this. If we cannot deliver the Items to you on the estimated delivery date, we will contact you by email as soon as possible to advise you of this and provide you with a revised estimated delivery date.

 

11.4. If you have requested an engraving service, please note that this will add a minimum of two weeks to standard delivery timeframes.

 

11.5. If you would like your Items to be delivered in time for a specific date. In such circumstances, please telephone +44 (0)1604 632548 as soon as possible and we will advise you as to whether we can do this.

 

11.6. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens.

 

Delivery Costs

11.7. We will advise you of the applicable delivery charges during the checkout process and these will be confirmed in your Order Confirmation. Delivery charges will be calculated based on the Item's weight and value and your address (and in line with carrier insurance limits).

 

Rearranging Delivery

11.8. If you are not at home or no one is available at your address to take delivery, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable time or date.

 

11.9. Delivery of an Order shall be completed when we deliver the Items to the address you gave us and the Items will be your responsibility from that time.

 

11.10. You own the Items once we have received payment in full, including all applicable delivery charges.

 

11.11. If we do not deliver within 30 days from the date of your Order Confirmation then you may cancel your Order straight away if any of the following apply:

 

11.11.1. we have refused to deliver the Items;

 

11.11.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

 

11.11.3. you told us before we accepted your Order that delivery within the delivery deadline was essential.

 

11.12. If you do not wish to cancel your Order straight away, or do not have the right to do so under clause 11.11, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

 

11.13. If you do choose to cancel your Order for late delivery under clause 11.11 or clause 11.12, you can do so for just some of the Items or all of them, unless splitting them up would significantly reduce their value. If the Items have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Items and their delivery.

 

OVERSEAS DELIVERY

12.1. The Items will be delivered to the delivery address provided by you and set out in the Order. Please ensure that the address you supply to us is accurate and please note that we are unable to deliver to P.O. Boxes. Timescales for delivery and delivery charges will vary depending on the availability of the Items and your address.

 

Where we Deliver to

12.2. We can post most items worldwide and are happy to process orders from overseas. Further information can be found here: https://www.michaeljonesjeweller.co.uk/pages/delivery-collection. However, there are restrictions on some items for certain International Delivery destinations, so please review the information on our Delivery & Collection page carefully before ordering items.

 

When we will Provide the Items

12.3. Deliveries to International Delivery Destinations will usually be made by Royal Mail International Signed (where the Items are above 2 kilograms in weight, service may vary). You will receive a dispatch confirmation by email when your Order is dispatched and your estimated delivery date will usually be either (a) within 3-4 working days for deliveries to most countries in Europe, (b) within 3-5 working days for deliveries to the rest of Europe; or (c) within 5-7 working days for deliveries to the rest of the world.

 

12.4. While we shall use all reasonable commercial endeavours to deliver on the estimated delivery date, we cannot guarantee this. If we cannot deliver the items to you on the estimated delivery date, we will contact you by email as soon as possible to advise you of this and provide you with a revised estimated delivery date.

 

12.5. If you have requested an engraving service, please note that this will add a minimum of two weeks to standard delivery timeframes.

 

12.6. If you would like your Items to be delivered in time for a specific date, please telephone +44 (0)1604 632548 as soon as possible and we will advise you as to whether we can do this.

 

12.7. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 for our responsibilities when this happens.

 

Delivery Costs

12.8. Deliveries shall be made by the most cost-effective and secure method available. We will advise you of the applicable delivery charges during the checkout process and these will be confirmed in your Order Confirmation. Delivery charges will be calculated based on the Item's weight and value and your address.

 

12.9. Please note that if you order Items from our website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your Order.

 

Compliance with Laws

12.10. You must comply with all applicable laws and regulations of the country for which the Items are destined. We will not be liable or responsible if you break any such law.

 

Rearranging Delivery

12.11. If you are not at home or no one is available at your address to take delivery, the delivery service will leave you a note informing you of how to collect the Items from a local depot.

 

When you become responsible for and own the Items

12.12. Delivery of an Order shall be completed when we deliver the Items to the address you gave us and the items will be your responsibility from that time.

 

12.13. You own the Items once we have received payment in full, including all applicable delivery charges.

 

12.14. If we do not deliver within 30 days from the date of your Order Confirmation, then you may cancel your order straight away if any of the following apply:

 

12.14.1. we have refused to deliver the Items;

 

12.14.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

 

12.14.3. you told us before we accepted your order that delivery within the delivery deadline was essential.

 

12.15. If you do not wish to cancel your Order straight away, or do not have the right to do so under clause 12.14, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

 

12.16. If you do choose to cancel your Order for late delivery under clause 12.14 or clause 12.15, you can do so for just some of the items or all of them, unless splitting them up would significantly reduce their value. If the Items have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Items and their delivery.

 

EVENTS OUTSIDE OUR CONTROL

13.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

 

13.2. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation acts of God, governmental actions, strikes, acts of terrorism, war or national emergency, fire, explosion, flood, epidemic, pandemic, extreme weather conditions, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

 

13.3. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms, we will notify you as soon as reasonably possible. If this means we are unable to deliver the Items to you on the estimated delivery date, we will use all reasonable endeavours to offer you an alternative date. If the date we offer to you is more than 30 days after the date on which you receive your Order confirmation, you will be entitled to cancel the Order provided you notify us of cancellation before we dispatch the Items to you. Please see your cancellation rights under clause 14. If you do cancel, we will provide you with a full refund. We shall not, however, be liable for any costs, losses or damages you suffer as a result of cancellation of your Order in these circumstances.

 

YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

This clause 14 only applies if you are a consumer.

 

14.1. If you would like to cancel the Contract, you have a legal right to do so at any time from the date you receive your Order Confirmation until 14 days after the day on which you receive delivery of the Items.

 

14.2. However, this cancellation right does not apply:

 

14.2.1. to any Items which have been made to order, made to measure or have been personalised (for example, altered to your finger size or engraved) or where we have already started the work for providing these services; and

 

14.2.2. for hygiene reasons, where you have ordered earrings and these have been unsealed (although we may, at our discretion, accept returns of earrings, subject to a cleaning charge).

 

How to Cancel

14.3. To cancel your Order, you just need to let us know that you have decided to cancel by emailing us at onlineshop@michaeljonesjeweller.co.uk or by contacting us by telephone on +44 (0)1604 632548 or by post at One Gold Street, Northampton, NN1 1SA, UK. If you are emailing us or writing to us, please include your Order number and details of your Order to help us identify it.

 

14.4. We will confirm your cancellation to you in writing by email and will provide you with a full refund within 28 days of the date on which you cancel your Order. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Items, we may refund you in vouchers. Unless the Items are faulty or not as described (in this case, see clause 14.9), delivery costs will not be refunded.

 

Our Rights to Reduce your Refund

14.5. Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Items, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

 

If the Items have Already been Delivered

14.6. If the Items have been delivered to you and you then decide to exercise your legal right to cancel your Order, you must return them to us without undue delay and in any event not later than 30 days after the day on which you let us know that you wish to cancel the Contract. Returns should be sent to Online Returns, Michael Jones Jeweller, One Gold Street, Northampton, NN1 1SA, UK or taken directly to one of our showrooms to be forwarded to our Online Returns department. Items must be in their original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. Please package your item up well, ensuring the invoice is included in the parcel. You may wish to add a note stating the reason for the return. Unless the Items are faulty or not as described (in this case, see clause 14.9), you will be responsible for the cost of returning the Items to us.

14.6.1. For items purchased under a credit agreement, you have the right to withdraw from the credit agreement before the end of 14 days beginning with the day after the day on which you receive your executed copy of the agreement. If we accept your return we will contact the lender to cancel the credit agreement. We may not be able to cancel the finance if we receive the return outside of the 14 day withdrawal period.

 

14.7. If you are returning the Items to us by post, we strongly recommend you send the Items back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. The Items are your responsibility until they are received and signed for by us and we are not responsible for parcels lost in transit.

 

If the Items are Faulty or not as Described

14.8. We are under a legal duty to supply Items that are in conformity with the Contract. As a consumer, you have legal rights in relation to Items that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

14.9. If we supply you with Items that are faulty or not as described, you should notify us in writing as soon as possible. If you would like us to provide you with replacement Items or a refund, you must return the Items to us, in the original packaging and clearly showing the Order number. We will issue you with replacement Items or a full refund (including delivery costs and postage costs incurred by you in returning the Items to us) within 28 days of the date on which we receive the returned Items.

 

RETURNS

15.1. Save for as provided in clause 14 above, we only accept returns of Items in accordance with this clause 15.

 

Returning the Items to Us

15.2. In the unlikely event that you are unhappy with your Items, you must return them to us in the condition in which you received them, without undue delay and in any event not later than 30 days after the date of delivery for new Items and 14 days for pre-owned Items. Returns should be sent to: Online Returns, Michael Jones Jeweller, One Gold Street, Northampton, NN1 1SA, UK or taken directly to one of our showrooms to be forwarded to our Online Returns department. Items must be in their original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. Please package your Item up well, ensuring the invoice is included in the parcel. You may wish to add a note stating the reason for the return. Unless the Items are faulty or not as described (in this case, see clause 14.9), you will be responsible for the cost of returning the Items to us.

15.2.1. For Items purchased under a credit agreement, you have the right to withdraw from the credit agreement before the end of 14 days beginning with the day after the day on which you receive your executed copy of the agreement. If we accept your return we will contact the lender to cancel the credit agreement. We may not be able to cancel the finance if we receive the return outside of the 14 day withdrawal period.

 

15.3. We will confirm receipt of returned Items to you in writing by email and will provide you with an exchange or a full refund within 28 days of the date on which we receive the returned Items from you. We will issue any refunds to you on the credit card or debit card used by you to pay. If you used vouchers/gift card to pay for the Items, we may refund you in vouchers/gift card and if the Item was a gift, we may issue a credit note to you. Unless the Items are faulty or not as described (in this case, see clause 15.7), delivery costs will not be refunded.

 

15.4. If you are returning the Items to us, we strongly recommend you send the Items back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. The Items are your responsibility until they are received and signed for by us and we are not responsible for parcels lost in transit.

 

Our Rights to Reduce your Refund

15.5. Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Items, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

 

When We will not Permit Returns

15.6. We do not accept returns under this clause 15 for the following:

 

15.6.1. Items that are damaged in any way or have been handled in a way which would not be permitted in a shop;

 

15.6.2. Items which have been made to order, made to measure or have been personalised (for example, altered to your finger size or engraved); and

 

15.6.3. for hygiene reasons, where you have ordered earrings and these have been unsealed (although we may, at our discretion, accept returns of earrings, subject to a cleaning charge).

 

If the Items are Faulty or not as Described

15.7. You may have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

 

OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

16.1. We may have to cancel an Order before the Items are delivered, due to an Event Outside Our Control or the unavailability of stock or if we are unable to contact you using the contact details you provided in your order process. If this happens:

 

16.1.1. we will promptly contact you to let you know; and

 

16.1.2. you will receive a full refund.

 

OUR LIABILITY IF YOU ARE A BUSINESS

This clause 17 only applies if you are a business.

 

17.1. We only supply the Items for internal use by your business, and you agree not to use the Items for any resale purposes.

 

17.2. Nothing in these Terms limits or excludes our liability for:

 

17.2.1. death or personal injury caused by our negligence;

 

17.2.2. fraud or fraudulent misrepresentation;

 

17.2.3. breach of the terms implied by section 12 and section 14 of the Sale of Goods Act 1979 (title and quiet possession, and quality or fitness, respectively); or 17.2.4. defective products under the Consumer Protection Act 1987.

 

17.3. Subject to clause 17.2, we will under no circumstances be liable to you, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

 

17.3.1. any loss of profits, sales, business, or revenue;

 

17.3.2. loss or corruption of data, information or software;

 

17.3.3. loss of business opportunity;

 

17.3.4. loss of anticipated savings;

 

17.3.5. loss of goodwill; or

 

17.3.6. any indirect or consequential loss.

 

17.4. Subject to clause 17.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £1,000 or 125% of the price of the Items to which a claim relates (whichever is greater).

 

17.5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Items. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Items are suitable for your purposes.

 

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

This clause 18 only applies if you are a consumer.

 

18.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract (for example, if you discussed it with us during the sales process).

 

18.2. We only supply the Items for domestic and private use. You agree not to use the Items for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

18.3. We do not in any way exclude or limit our liability for:

 

18.3.1. death or personal injury caused by our negligence;

 

18.3.2. fraud or fraudulent misrepresentation;

 

18.3.3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

 

18.3.4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

 

18.3.5. defective products under the Consumer Protection Act 1987.

 

NOTICE

This clause 19 only applies if you are a business.

 

19.1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or email.

 

19.2. A notice or other communication shall be deemed to have been received:

 

19.2.1. if delivered personally, when left at the address;

 

19.2.2. if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting

 

19.2.3 or if sent by email, one working day after transmission.

 

19.3. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

 

19.4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

 

HOW WE MAY USE YOUR PERSONAL INFORMATION

20.1. We take the privacy of your personal information seriously. Please see our Privacy Policy, available at https://www.michaeljonesjeweller.co.uk/pages/cookies-privacy-policy for further information on how we handle your personal information.

 

OTHER IMPORTANT TERMS

21.1. We may transfer our rights and obligations under these Terms to another organisation, and we will always tell you in writing if this happens, but this will not affect your rights under the contract or the obligations owed to you under the Contract.

 

21.2. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

 

21.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

21.4. If we do not insist immediately that you do anything that you are required to do under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

 

21.5. If you are a consumer, please note that these Terms are governed by the laws of England and Wales. This means that the Contract for the purchase of Items through our website and any dispute or claim arising out of or in connection with it will be governed by the laws of England and Wales. You and we both agree that the English and Welsh courts will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

 

21.6. If you are a business, the Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. 

21.7. If you are a business, we both irrevocably agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

 

21.7. If you are a business, we both irrevocably agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).

 

 

Michael Jones Jeweller Terms of Website Use

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website https://michaeljonesjeweller.co.uk ("our site"), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.


Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

 

The laws of England and Wales govern these terms and conditions. By accessing this website for any reason, whether to purchase available products/services or not, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. The company reserves the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any adjustment to these terms.

 

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, available at https://www.michaeljonesjeweller.co.uk/pages/cookies-privacy-policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

 

 

 

Our Cookie Policy, available at https://www.michaeljonesjeweller.co.uk/pages/cookies-privacy-policy which sets out information about the cookies on our site. If you purchase goods from our site, our Terms and Conditions of Sale, available at https://www.michaeljonesjeweller.co.uk/pages/terms-conditions will apply to the sales.

 

Information About Us

www.michaeljonesjeweller.co.uk is operated by Michael Jones Co-operative Limited trading as Michael Jones Jeweller is registered in England and Wales 22314R (A registered Friendly Society with the FCA Mutuals Public Register). Registered office: One Gold Street, Northampton, NN1 1SA. Michael Jones Jeweller is authorised and regulated by the Financial Conduct Authority. Our registered VAT number is 336 0577 58.

Changes to These Terms on our Site

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.

 

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

 

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

 

Accessing our Site

Our site is made available free of charge.

 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.

 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

 

Your Account & Password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

 

 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at onlineshop@michaeljonesjeweller.co.uk or +44 (0)1604 632548.

 

 

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

 

 

No Reliance on Information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

 

 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up-to-date.

 

 

Limitation of our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

 

 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

 

We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

 

use of, or inability to use, our site; or

use of or reliance on any content displayed on our site.

 

If you are a business user, please note that in particular, we will not be liable for:

 

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

 

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

 

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of Sale, available at https://www.michaeljonesjeweller.co.uk/pages/terms-conditions.

 

 

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

 

 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

 

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

 

 

Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

 

 

You must not establish a link to our site in any website that is not owned by you.

 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page unless written permission has been given.

 

We reserve the right to withdraw linking permission without notice.

 

 

Linking from our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or any loss or damage that may arise from your use of them.

 

 

Applicable Law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by the law of England and Wales. You and we both agree that the English courts will have non-exclusive jurisdiction. This means that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

 

 

If you are a business, these terms of use, its subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the English law.

 

 

Showroom Terms & Conditions

 

The terms and conditions stated do not affect your statutory rights and applicable on sales made in store at our showrooms.

Goods remain the property of Michael Jones Jeweller until fully paid.

Defective goods must be brought to the attention of Michael Jones Jeweller at the earliest opportunity. Items may be refunded or exchanged if they are:

  • Unused and undamaged.
  • Accompanied by the relevant invoice together with certificates or guarantees where appropriate.
  • Returned within 30 days of purchase.
  • Exchanges will be issued as an account credit or exchange of goods only.

Sale items are eligible for exchange or credit note only.

Credit notes can only be redeemed on production of the valid note. Credit is valid from the date of issue for 12 months only.

 

Consumer Right to Reject

Under the Consumer Rights Act 2015, customers have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the product is purchased. After 30 days, customers will no longer be legally entitled to a full refund if the item develops a fault.

 

Michael Jones Jeweller reserves the rights to make a charge to return exchanged or returned items into saleable condition where necessary.

View our Vulnerable Customer & Complaints policy

 

Contacting Us

To contact us, please email onlineshop@michaeljonesjeweller.co.uk, or telephone +44 (0)1604 632548. Thank you for visiting our site.