Our Expert Service Team
We have highly trained staff on the shop floor of all our showrooms who are happy to help with any service or repair enquiries that you may have.
They also have first-hand experience working with our workshops & repair trades. This invaluable experience makes our service team an excellent source of knowledge and the first choice for repair services in Northampton & Banbury.
As an independent co-operative that has worked within the jewellery industry since the inception of the business in 1919, Michael Jones Jeweller strives to offer the very best in quality and service. Education is a key part of our business and all of our showroom staff have achieved the NAJ Professional Jewellers Diploma (PJDip) in order to offer our customers the best advice and service with repairs. Our showroom staff also spend time in our workshops learning the ropes and seeing what goes into each repair, this allows them to pass this knowledge directly on to our customers.
The Watch Room
We are very proud of our watch workshops and the service that they offer here at Michael Jones Jeweller.
We firmly believe that when we sell luxury goods, we need to offer a quality and convenient after-sales service to back it up.
The Jewellery Room
Our well-equipped jewellery workshop with three full time goldsmiths is on hand to serve our Banbury and Northampton showrooms.
Uniquely, this not only gives you access to the skills of our goldsmiths but also peace of mind that your precious items do not have to travel far for repair.
In the event of loss, you must provide prove that you owned watch or jewellery items for which you are making a claim.
Valuations establish that you owned the pieces at the time of the valuation and their correct replacement value for insurance purposes.
For that special occasion, our bespoke service will bring your ideas to life and create that one-of-a-kind piece.
There are no limitations, our in-house goldsmiths are Master Craftsmen, whether you need an existing jewellery remodelling; stones remounting or have an idea for a truly unique piece of jewellery.
Frequently, the first time we are introduced to jewellery is when we get our ears pierced.
It is a very special time which often marks a transition from childhood to adolescence, so we always do our best to make sure it feels like a special occasion.
Other Services Available
If you would like to make your gift that little bit extra special, we can add a personalised engraving for any occasion.
Whether you would like a date on your wedding rings, a name on your locket or a message on a watch we can arrange quality engraving either by hand or machine. We pride ourselves on our attention to detail so you can make lasting memories to cherish. Pop into any of our showrooms to find out more and discuss your engraving with our team.
Wearing strands of pearls is a classic style that will never go out of fashion.
Beautiful pearls can be passed down from generation to generation but need care in order to keep them in a safe, wearable condition. If you want to make sure your pearls remain in good condition for future generations, we recommend that pearls are restrung regularly, especially if you notice discolouration or stretching of the silk. Visit our experts in your local showroom to revive your pearls.
Getting a ring stuck on your finger is a worrying time. Whether it is a new ring that was the wrong size or your fingers have swollen due to injury, illness or just over time – after you've exhausted the usual removal techniques we can be your last resort & cut the ring off for you with a quick & painless procedure.
We advise that you let your finger settle & recover for a few weeks to allow any swelling to reduce before coming back to see us where we can accurately size your finger and repair your ring so you can be wearing it again in no time.
Cash for Gold
We buy gold & precious metals for their scrap value in any of our showrooms. Please be aware that we may need to test your item, which would involve filing down a discrete area on the metal in order to establish the fineness of the piece. We also buy quality used & antique jewellery along with preowned watches from prestigious brands, such as Rolex and Omega, so whether you are looking to sell or upgrade our expert showroom staff will be happy to assist you with this.
With all cash purchases, you may need to leave the items with us for a short time while we test and assess the items to produce an offer. If you are interested in getting your items assessed, please visit one of our showrooms. Photo-ID is required for all cash purchases.