Cookies & Privacy Policy


Michael Jones Jeweller is a co-operative, this means that each of our members has part-ownership of the company and that makes them the beating heart of the business.

As a co-operative, we pride ourselves and are committed to upholding the highest standards for our customers. This privacy policy explains how we use any personal information we collect about you when your shop with us in store or online


Privacy Policy

We are committed to protecting your privacy. We constantly review our systems and data to ensure we can offer the best possible service to our customers.

The Computer Misuse Act 1990 details specific offences regarding unauthorised actions against computer systems and data and we will investigate any such actions with a view to criminal prosecution or civil proceedings to recover damages against those found to be responsible.


Rolex - Privacy Policy

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.


Confidentiality

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You can opt out of this at any time by contacting us, in line with GDPR regulations.

What information do we collect about you?

We collect your name and basic contact information (address, Postcode, Phone number, Email address) when you register with us to place an order, make a purchase in store or use one of our many services. We also collect information when you take part in any online activities such as: surveys, competitions and when you leave feedback, using cookies. Additional information we may collect include preferences, interests and information relevant to offers.

How do we use the information provided?

We collect information about you when we process orders, services, feedback etc. to monitor trends and sales figures. If you have provided written consent, we will also use this information to contact you with marketing which may be of interest, based on previous activity. You can opt out of this at any time by contacting us, in line with GDPR regulations.

Michael Jones Jeweller will not share your information with any companies outside of our retail group.

When processing orders, we may need to send your details, and also use information from credit reference agencies and fraud prevention agencies.

Marketing

Michael Jones Jeweller would like to send you information about products, services, promotions and events which may be of interest to you, including our annual printed publications. We will not contact you without written consent, if you already provided us with your consent but no longer wish you receive marketing material from us you can opt out at any time.

You are also welcome to opt in at any time. Just update us with your marketing contact preferences via email.

Access to your information and correction

You, as our valued customer, have the right to request a copy of the information we hold about you. If you would like a copy of all or some of this information, please send a written request to our head office or email us. We may request a fee for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

All personal data you submit will be controlled by Michael Jones Co-Operative Ltd (Trading as Michael Jones Jeweller). Michael Jones Co-Operative Ltd complies fully with the EU General Data Protection Regulation ("GDPR" ) (as amended or superseded). Personal data will only be processed in accordance with the applicable rules and this privacy policy.

Data controller: Michael Jones Co-Operative Ltd
(Trading as : Michael Jones Jeweller)
One Gold Street
Northampton
NN1 1SA

If at any time you wish for us to delete your personal data from our files, please contact us in writing at either the postal or e-mail address below.

By Post: GDPR Data Control, Michael Jones Jeweller, One Gold Street, Northampton, NN1 1SA

By E-Mail: enquiries@michaeljonesjeweller.co.uk


Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website so we can produce statistical reports on web activity.

You have the option to set your browser to not accept cookies. You can also remove cookies from your browser.

Please note that in a few cases, some of the website features may not function as a result.

For further information about cookies visit: www.allaboutcookies.org

Rolex Section - Cookies Policy

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are soley applicable.


Weblinks

Our site has links to other websites that we hope you find useful. We do not have any control over the nature, content and availability of these external sites and cannot recommend them or endorse any views expressed within them. This privacy policy only applies to this website, so when you link to other websites we advise you read their privacy policy.

We work hard to keep our website available to you around the clock, every day of the year, but sometimes technology can go wrong. If we experience a problem, we will be on the case as soon as possible to put things right so that you are not unduly inconvenienced.

Rolex Section - Terms of Use

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.


Changes to our privacy policy

We keep our privacy policy under regular review and will endeavour to place any updates on this page. This privacy policy was last reviewed and updated June 2021.


Copyright

Our website contains material which is owned by or licensed to us including the design, layout, text, appearance and graphics. Our logo is a registered trademark in the United Kingdom and other countries.

Please note that unauthorised use or reproduction of any or all the materials published on this website may give rise to a claim for damages and may also be a criminal offence.


Complaints

If you have a complaint about one of our products or about the service you have received, please do not hesitate to get in touch. We pride ourselves on our service and quality so please let us know if you feel that we have let you down.

Alternatively, we are legally obliged to let you know that if you have a complaint about an item or service that you have bought but feel we cannot rectify the situation, instead of going to court, you can choose an alternative dispute resolution where a neutral third party acts as an intermediary; this neutral third party is called an ADR entity. The ADR entity can then suggest or impose a solution, or simply bring the two together to discuss how to find a solution. This is also known as “mediation”, “conciliation”, “arbitration”, “ombudsman” or “complaints’ board”. Compared with going to court, ADR is usually quicker, simpler and costs less. Online Dispute Resolution (ODR) is an ADR procedure conducted entirely online. http://ec.europa.eu/consumers/odr/


How to get in touch

Please contact us if you have any questions about our privacy policy or the information we hold about you

by email: onlineshop@michaeljonesjeweller.co.uk

or write to us at:
Michael Jones Jeweller,
One Gold Street,
Northampton,
NN1 1SA