Returns & Exchanges


We’re sure that you’ll love your new item, but on the rare occasion that it isn’t 100% right just send it back within 30 days of purchase and we’ll be more than happy to give you a full refund or an exchange. (This excludes items made, altered, or ordered specifically to your requirements, personalised items, and gift vouchers.) This policy is offered in addition to your legal rights.

V12 Returns

For items purchased under a credit agreement, you have the right to withdraw from the credit agreement before the end of 14 days beginning with the day after the day on which you receive your executed copy of the agreement. Return your item as below and we will contact the lender to cancel the credit agreement. We may not be able to cancel the finance if the return is received by us outside of the 14-day withdrawal period.

Pre-Owned Watches

Regarding Pre-Owned watches, we will be happy to refund or exchange your item providing it is returned to us in its original packaging and condition, accompanied by proof of purchase within 14 days of purchase.

Posting Returns

To return your item by post, make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us within 30 days. Package your item up well and return to:

Online Returns,                                                                      
Michael Jones Jeweller
One Gold Street

We recommend that you obtain a proof of postage and make sure that the item is insured for its full value while in transit. We cannot accept any responsibility for returns that do not reach us.

Returns In-Store

You can call in to any of our stores to return your item in person. All refunds are proceeded by our head office and will not be immediate. Exchanges or credit notes can be completed in-store, proof of purchase is required.

Please allow 10 days for your return to be processed. Funds will be refunded to the same payment method that the item was paid for originally.

Special orders

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Our friendly Customer Services team are available on 01604 632548 if you have any questions about our returns policy. They’re here to help you Monday-Saturday, 9am-5pm excluding Bank Holidays. Alternatively, you can email us at

 Your Legal Rights

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim within 30 days of ownership a refund, replacement, repair and/or compensation where the goods are not of satisfactory quality, not fit for purpose or not as described.

View our Vulnerable Customer & Complaints Policy.

The MJJ Guarantee

We believe that all our products are of the highest quality and will guarantee everything against manufacturing defects for 1 year unless covered by a brand guarantee which can be up to 8 years. These rights are additional to and do not detract from your statutory rights. Full details can be found on our dedicated MJJ Guarantee page.