Help & Support

At Michael Jones Jeweller, our staff have a deep seated desire to give our customers the best in value, design, and service.

We are passionate about providing outstanding service and our dedicated customer experience team is happy to help with any queries you have. You will find a level of courtesy that has largely disappeared from today’s retail environment.

Please do not hesitate to contact us with anything, i.e. items purchased in store, store complaints or general enquiries. If your enquiry is order-related, please have your order number and postcode ready so we can deal with it quickly.

We can be contacted on 01604 632548. Alternatively, you can also email us at Or at any of our branches.

View our Vulnerable Customer and Complaints Policy.