Our Watch Workshops
Our watchmakers are all trained to the highest standard, attending regular training sessions in the industry and by individual brands to ensure that they have all the necessary skills and experience to repair the latest calibres of movement and have access to genuine parts.
Rolex Service Centre
Our expert service doesn’t just stop when you leave one of our showrooms.
As a Rolex Authorised Service centre we are proud to have Rolex-trained watchmakers based on-site in our state-of-the-art workshops. Our watchmakers are trained to the highest industry standard and are regularly assessed by Rolex to ensure that every watch leaving our workshop complies with its original function and aesthetic specification.
After a complete service, your Rolex is covered by a two-year Service Guarantee. Any intervention by a non-Rolex-authorised third party or the addition of any non-Rolex-manufactured parts or accessories will void the Service Guarantee.
Much like your car, your watch has many moving parts that need regular care to keep it working its best and keeping good time.
We recommend most watches are fully serviced every 5-7 years, however many watch brands have their own recommended service interval. Automatic watches are made up of many precision parts that can wear over time, lubricating oils can dry up and dirt and dust can get inside.
We are also authorised to service brands such as TAG Heuer, Breitling, Cartier, Omega, Longines and many more.
We only use genuine authorised parts and offer the same service and guarantee that you would receive if the watch was returned back to the manufacturer for repair but often with a faster turnaround and a personalised face-to-face service.
If you find that your quartz watch has stopped or the hands are jumping at 4/5 second intervals then it is an indication that it needs a new cell.
We do not change batteries on the shop floor, each is taken to our workshop and is completed by one of our highly qualified watchmakers along with a visual check of the watch to highlight any potential issues.
We will always recommend a water test and reseal of water resistant watches when the cell is changed to give you the peace of mind that the watch is sealed tightly and with proper care will not allow water inside the case. All of our battery replacements come with a 12month warranty.
Water Test & Reseal
If you use your watch in or around water we recommend that you have a water test and reseal regularly.
Your watch will have a seal around the case-back, the glass, the crown and in any pushers and valves on the side of the case – over time these can wear and deteriorate. A test in our specialised pressure chamber will indicate whether it needs the seals replacing. If this is required we will perform a mini maintenance service on your watch, which includes a new battery, replacement seals and a full clean of your watch.
Having your watch pressure tested on a regular basis gives you peace of mind that your precious timepiece will not let you down.*
*When used in accordance with manufacturers instructions.
Clean & Refinish
Whether your watch has been significantly damaged and scratched or simply looking a bit tired, we can clean and polish the case and bracelet to get it looking as close to new as possible.
We have a dedicated watch polishing room with state-of-the-art equipment required to bring your watch back to looking its best.
If your watch is broken or damaged and needs replacement parts, we can help.
Perhaps the glass is scratched or chipped, the clasp loose, the crown missing or the strap worn. Depending on the watch brand, these repairs will be carried out in-house by one of our watch makers or if this is not possible your time piece can be returned to the manufacturer.
Pop in to see us and we can arrange a no obligation estimate for any repairs needed.